Refund policy

Q) How can I return or exchange the product I bought from the website?

A) We have easy return/exchange policies. However, MUMUSO reserves the right to consider all sales made at any point as final sales which are not subject to return, refund, exchange, or repair.

In case of a defective product which shall be confirmed by us once we receive a proper explanation and pictures citing the problem, MUMUSO will be happy to determine an exchange or a return, provided that:

 the defective product is returned in its original condition when the purchase was made;

 the defective product is returned with its original receipt; and

 the defective product is returned within 7 days after the item(s) are delivered.

Products marked as "non-returnable" on the product detail page cannot be returned.

Products may not be eligible for return in some cases, including cases of buyer's

remorse such as incorrect model or color of the product ordered or incorrect product

ordered or item no more wanted.

A request for an exchange can be initiated only if the product you wish to return is similar

to the product you wish to exchange. In case of any event wherein you may want an

entirely different product, MUMUSO shall reserve the right to initiate any such exchange

requests.

Q) Is any proof required to process the

return/replacement/exchange requests?

A) The unboxing video is mandatory as proof for damage and missing/lost-in-transit

cases, so please record it in clear lighting. Please record an unboxing video when you

receive a package from us.

If you find some defects in your products, or if we send you a different product from your

order, you can request a replacement or exchange. If one of many multiple orders is

missing from the delivery, a claim can be made for the product undelivered.

However, in each case, a properly captured video of sequential unwrapping of the

product is essential. In absence of that, the claim cannot be proceeded with. We shall

also not accept a replacement/exchange/refund request if the video you have produced

is edited or paused.

The unboxing video should show the damaged/defective/wrong/missing product or its

parts, along with the packing slip existing outside of the package. Email us the unboxing

video and pictures of the products with your Order ID number and related details, no

more than 24 hours from the receipt date. Then, send us the product that you want to

exchange to the address that you will receive in the email. It is to be noted that used

products cannot be returned or exchanged.

 

Returns

Accept returns for defective, damaged, wrongly delivered products.

Exchanges only for defective, damaged, wrongly delivered products.

Partial Exchanges only in Special Cases.

 

Product condition & Window

Product condition: Only Products in unused conditions with proper invoice and an         uninterrupted unboxing video.

Window: 72 Hours (3 Days)

Method & Fees
                                  

Method

By mail

Return label

Included in the package, Free (generated by the courier partner)

Restocking fees

No cost

Refund processing time

2 days (from the date of RTO delivery or receiving the return in the warehouse)

 

Ship from Location

 

Mumuso Retail Private Limited
J.L. No. 29, NH 6, Bombay Road, Post-Andul,
Near Ankurhati Check Post, Howrah, West Bengal, India
PIN – 711302

Max handling time (business days)

0 -1 Day on normal days, 2 day for holidays and weekends.

Fulfilled – Monday-Friday

Cut-Off Time – 4 PM