Q: What is Mumuso?
A: Mumuso is a global lifestyle brand inspired by Korean design and aesthetics, offering affordable products across beauty, personal care, plush toys, fashion accessories, and home living. Mumuso India is the brand's Indian franchise, adapted to native tastes and preferences. It's a one stop shop for everything you need, and everything you didn't know you needed for a cuter, better lifestyle.

Q: Are Mumuso products Korean?
A: Mumuso products are inspired by Korean designs and trends. We work with a global supplier network to maintain high standards of quality, cost effectiveness, and aesthetics across every product.

Q: What makes Mumuso different from other lifestyle brands?
A: Mumuso stands out among lifestyle brands in India by combining Korean inspired design with genuine affordability. Our USP is design, functionality, and utility working together, so everyday essentials, home decor, and gifting picks look adorable while actually being useful. Every product delivers a premium look at an affordable price, adapted to Indian tastes and everyday needs.

Q: Where is the Headquarters and origin of the brand Mumuso?
A: Mumuso is an international lifestyle brand present in multiple countries around the globe, with its journey beginning in Shanghai, China. Mumuso India is an integral part of this global vision, with its headquarters in Kolkata, West Bengal, and a growing footprint of 40+ stores across the country. We also partner closely with Indian businesses and strive to foster a robust, local community.

Q: Does Mumuso offer franchise opportunities?
A: Yes, Mumuso is actively expanding across India through franchise partnerships. If you're interested in opening a Mumuso store in your city, reach out to our team  ( franchise@mumuso.co.in)  for investment details, store format requirements, and support provided.

Q: Is Mumuso a genuine, trustworthy brand?
A: Yes. Mumuso India is the official Indian franchise of Mumuso, headquartered in Kolkata, West Bengal, with 40+ stores nationwide and a strong customer base both online and in store. We're committed to quality, transparency, and building long term trust with every customer.

Q: How do I place an order online?
A: Placing an order on Mumuso website is simple. Browse the website, add your favourite products to the cart, and proceed to checkout. Follow the on screen prompts to complete your payment and confirm your order.

Q: Where do you ship?
A: Mumuso ships across India to most states and pin codes. As the Indian franchise of the global Mumuso brand, we currently do not offer international shipping.

Q: How long does delivery take?
A: Standard delivery typically takes 2 to 7  business days, depending on your location. In some cases, deliveries may be delayed due to various natural and artificial calamities, political unrest, and other  logistic contingencies.

Q: How much is the shipping fee?
A shipping fee of Rs. 99 applies on all orders. If you choose Cash on Delivery (COD) as your payment method, an additional charge of Rs.49 applies on top of the shipping fee.
 
Q: Is COD mode option available on all website purchases?
A. Yes, we have a COD option available, within a specific order value range shown at checkout, and not available on     orders above Rs. 1,999. This helps us ensure a smoother, more reliable delivery experience for everyone. Mumuso reserves the right to decline COD on select orders at its discretion.

Q: How can I track my order?
A: Once your order is dispatched, we'll share the tracking details directly on WhatsApp, using the contact number provided at checkout. You can also reach out to our customer care team anytime for help tracking your order or with any delivery related questions.

Q: Can I cancel or modify my order after placing it?
A: Yes, you can cancel or modify your order anytime before it's dispatched. We confirm every order via a call and message, so you'll have a chance to make changes at that point. You can also reach out to our customer care team directly for any cancellations or modifications.

Q: What happens if my order is delayed, lost, or damaged in transit?
A: If your order is delayed, please reach out to our customer care team, we'll provide assistance and keep you updated. If your order is lost in transit, we offer a refund or a replacement, your choice. If a product arrives damaged, inform our team within 49 hours of receiving it, along with bill and  an uninterrupted  unboxing video as proof.  Upon approval, we'll arrange a reverse pickup, and once the item is received back, process your refund.

Q: What payment methods do you accept?
A: Mumuso accepts Cash on Delivery (COD), UPI, and all major credit and debit cards. You'll see every available payment option displayed directly at checkout.

Q: Is my payment information secure?
A: Yes, your payment is fully secure. We use trusted payment gateway partners such as PayU that are widely recognised, to process all transactions with end to end encryption, keeping your card and banking details protected at all times.

Q: Will I get an invoice or bill for my order?
A: Yes, every order comes with a bill.

Q: What if my payment fails but money gets deducted from my account?
A: This is rare, but if it happens, please contact our customer care team right away and they'll help resolve it for you.

Q: Can I return or exchange a product if purchased from a Mumuso Store?
A: Yes, we accept returns or exchanges within 7 days of purchase, provided the item is unused, in its original packaging, and accompanied by proof of purchase. Please note that beauty, skincare, and apparel products are not eligible for return or exchange due to hygiene reasons.

Q: Can I return or exchange a product if Purchased from a Mumuso website?
We accept returns or exchanges only if the product arrives damaged or you've received the wrong item. Please inform us within 48 hours of receiving your delivery, along with your invoice and a mandatory uninterrupted/unedited unboxing video.

Q: How do I request a return or exchange?
A: Please contact our customer support team via whatsapp or email  or visit the nearest Mumuso store with your receipt. Online purchases may require additional steps—visit our page for details.

Q: Are sale items returnable?
A: Sale and promotional items are final and may not be eligible for return or exchange unless defective, damaged, or are wrong items.

Q: How will I get my refund, and how long does it take?
A: Once your returned product reaches our warehouse and passes quality inspection, we process the refund. It reflects in your original payment method or the bank account details shared within 2 to 5 working days.

Q: Can I return an online order at a store, or a store purchase online?
A: Unfortunately, no. Products purchased in store must be returned in store, and products purchased online must be returned by contacting our customer care team.

Q: What if I miss the 48 hour reporting window?
A: Unfortunately, we won't be able to process the return or exchange outside this window, except in special circumstances, evaluated on a case by case basis.

Q: What category of products does Mumuso offer?
A: Mumuso offers a wide range of products across categories including bags, fashion accessories, beauty and skincare, home essentials, plush toys, and stationery, along with new categories added regularly.

Q: Are Mumuso products safe to use?
A: Absolutely. All our products meet international safety and quality standards. For skincare and cosmetic items, we recommend checking ingredient lists or consulting with a healthcare provider if you have sensitive skin.

Q: How can I check if a product is in stock?
A: Product availability is updated in real-time on our website. If an item is out of stock, you can sign up for restock notifications.

Q. Is it possible to purchase in bulk?
A. Indeed, bulk purchasing is available for events and specific needs (not intended for retail resale). You may reach out to our team directly for support with bulk orders.

Q. Are Mumuso products vegan and cruelty-free?
A. Yes. Mumuso is dedicated to maintaining a cruelty-free approach and is actively broadening its selection of vegan-friendly options in skincare, beauty, and lifestyle products. We recommend reviewing the product information prior to making a purchase for specific details.

Q: Where is the nearest Mumuso store?
A: You can find our store locations at https://web.mumuso.co.in/ or through the link in our Instagram bio, or by using the store locator button on our website. You can also simply search "Mumuso store near me" on Google to find the closest one to you.

Q: How can I contact customer service?
A: You can reach us via:

• Email: customercare@mumuso.co.in
• Phone: +91 7044042233  or +91 9903875588
• Live Chat: Available on our website
• Social Media: DM us on Facebook or Instagram @Mumusoindia
  
  
  Q: How long does customer care take to reply?
  A: We aim to respond as quickly as possible. Please allow 24–48 hours for a response. Please note our customer care team is unavailable after 5:00 PM on Saturdays and all day Sunday.

Q: Do you offer any discounts or loyalty programs?
A: Yes! Our loyalty program, Mumuso Rewards Club, lets you earn points with every purchase at our physical stores, with online availability coming soon. Mumuso also offers attractive discounts from time to time across select ranges and total billing. Keep checking our website and social media for the latest updates.