Q: What is Mumuso?
A: Mumuso is a global lifestyle brand offering a wide range of high-quality, affordable products inspired by Korean design. From beauty and personal care to home essentials and fashion accessories, we aim to make everyday life stylish, and enjoyable.

Q: Are Mumuso products Korean?
A: Mumuso products are inspired by Korean design and trends. We work with international suppliers and uphold high standards in quality, cost-effectiveness, and aesthetics.

Q: What makes Mumuso different from other lifestyle brands?
A: Mumuso distinguishes itself by integrating trendy designs with affordability,  sustainability, and practical functionality. Our offerings exude a premium feel, are available at appealing price points, and offer products that are charming, fashionable, and customized to meet Indian taste and preferences, be it for leisure or utility.

Q: Where is the Headquarters and origin of the brand Mumuso?
A: Mumuso is an international lifestyle brand that commenced its journey in Shanghai, China. Mumuso India is an integral part of this global vision — upholding international aesthetics and Korean-inspired design while customizing products to cater to Indian preferences. We also partner with Indian businesses and strive to foster a robust community.

Q: How do I place an order online?
A: Simply browse our website, add your favourite products to the cart, and proceed to checkout. Follow the prompts to complete your purchase.

Q: Where do you ship?
A: We currently ship across various states in India. We do not send international shipments, as we are the Indian counterpart of the Global lifestyle chain.

Q: How long does delivery take?
A: Standard delivery usually takes 2–7 business days, depending on your location. Deliveries also get affected due to various natural and artificial calamities, political unrest, and other logistic contingencies.

Q: How much is the shipping fee?
A: Shipping fees vary based on your order total. Free shipping may apply to and above orders of Rs. 999. A separate charge of Rs. 49 will be levied on Cash on Delivery (COD) mode of payment.

Q: Is COD mode option available on all website purchases?
A:The COD option is available for all the products across the website and can be availed on any amount. However, COD cannot be availed for order values above Rs. 2000. Also, the company has full discretion to not accept COD orders, in case a customer has a track record of refusal or rejection of deliveries.

Q: What payment methods do you accept?

A: We accept major credit and debit cards, UPI mobile payments, and selected e-wallets such as AmazonPay, PhonePe, Mobikwik, Airtel Payments Bank, and many others. We also accept Gift Cards available on our website, for making payments.

Q: Is my payment information secure?
A: Yes. We rely on Razorpay, as our payment Gateway and is a trusted name in the market. We use secure, encrypted payment gateways to ensure your information is protected at all times.

Q: Can I return or exchange a product?
A: Yes. We accept returns or exchanges within 2 days of purchase, provided the item is unused, in original packaging, and with proof of purchase.

Q: How do I request a return or exchange?
A: Please contact our customer support team or visit the nearest Mumuso store with your receipt. Online purchases may require additional steps, visit our page
for details.

Q: Are sale items returnable?
A: Sale and promotional items are final and may not be eligible for return or exchange unless defective, damaged, or are wrong items.

Q: What category of products does Mumuso offer?
A:  Mumuso offers a diversified range of products in categories ranging from Bags, Accessories, Home Essentials, Toys, Stationery, and much more.

Q: Are Mumuso products safe to use?
A: Absolutely. All our products meet international safety and quality standards. For skincare and cosmetic items, we recommend checking ingredient lists or consulting with a healthcare provider if you have sensitive skin.

Q: How can I check if a product is in stock?
A: Product availability is updated in real-time on our website. If an item is out of stock, you can sign up for restock notifications.

Q. Is it possible to purchase in bulk?
A. Indeed, bulk purchasing is available for events and specific needs (not intended for retail resale). You may reach out to our team directly for support with bulk orders.

Q. Are Mumuso products vegan and cruelty-free?
A. Yes. Mumuso is dedicated to maintaining a cruelty-free approach and is actively broadening its selection of vegan-friendly options in skincare,
beauty, and lifestyle products. We recommend reviewing the product information prior to making a purchase for specific details.

Q: Where is the nearest Mumuso store?
A: You can find our store locations at https://web.mumuso.co.in/

Q: How can I contact customer service?
A: You can reach us via:

• Email: customercare@mumuso.com
• Phone: +91 7044042233
• Live Chat: Available on our website
• Social Media: DM us on Facebook or Instagram @MumusoOfficial