Privacy Policy


This document is an electronic record in terms of Information Technology Act, 2000 and rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures. This document is published in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries guidelines) Rules, 2011 that require publishing the rules and regulations, privacy policy and Terms of Use for access or usage of website.


Welcome to Mumuso! We believe in complete transparency and value the trust you place in us. Hence we maintain and assert on the importance of keeping the highest standards for secure transactions and customer information privacy. Please read the following statement to learn about our information collecting, gathering and dissemination/transmission practices.

The Company has provided this Privacy Policy to familiarise you with:

  • The type of data or information that you share with or provide to Company and that Company collects from you;
  • The purpose for collection of such data or information from you;
  • Company’s information security practices and policies; and
  • Company’s policy on sharing or transferring your data or information with third parties. By visiting this Website or mobile application you agree to be bound by the terms and conditions of this Privacy Policy. If you do not agree please do not use or access our Website. By mere use of the Website, you unambiguously and clearly consent to our use and disclosure of your personal information, which shall be authentic, correct, current and updated in accordance with this Privacy Policy. This Privacy Policy is incorporated into and subject to the Terms of Use. Please note that usage of the term Personal Information includes Sensitive Personal Data or Information (“SPDI”), wherever appropriate and/or mandated under the IT Act and the SPDI Rules. Note: Our privacy policy is subject to change at any time without notice. To make sure you are aware of any changes, please review this policy periodically.


Mumuso (“Company”, “we”, “us” and “our”) respects the privacy of its users accessing its website at (“Website”). For the purposes of this privacy policy (“Privacy Policy”) and wherever the context so requires “you”, “your”, “yourself”,

“user” shall mean any natural or legal person who accesses or uses the Website and in the event that a natural person is representing a business entity, reference to such terms shall include a reference to the business entity. When you use our Website, your personal information is accumulated in our cache as a result of our storing and collection of your personal information which is provided by you from time to time. Our primary goal in doing so is to provide you a safe, hassle-free, efficient, smooth and customized experience. This allows us to provide services and features that most likely meet your needs, and to modify our Website to make your experience risk-free and uncomplicated.

  • In general, you can browse the Website without telling us who you are or revealing any personal information about yourself. Once you give us your personal information, you are not anonymous to us.
  • Wherever possible, we indicate which fields are required and which fields are optional. You are always open to not provide information by choosing to not use a particular service or feature on the Website.
  • We may automatically track certain information about you based upon your behaviour on our Website. We utilise this information to carry out internal research on our users' demographics, interests, and behaviour which enables us to understand better, protect and serve our users. This information is assembled, compiled and analysed on an aggregated basis.
  • This information may include the URL that you just came from (whether this URL is on our Website or not), which URL you next go to (whether this URL is on our Website or not), your computer browser information, and your IP address.
  • If you choose a payment gateway to complete any transaction on the Website, then your credit card data may be stored in compliance with the industry standards/ recommended data security standard for security of financial information such as the Payment Card Industry Data Security Standard (PCI-DSS).
  • We use data collection devices such as "cookies" on certain pages of the Website to help analyse our web page flow, measure promotional effectiveness, and promote trust and safety. "Cookies" are small files placed on your hard drive that help us in providing our services. We offer certain features that are only available through the use of a "cookie". We also use cookies to allow you to enter your password less frequently during a session. Cookies can also assist us to provide information that is targets your interests. Most cookies are "session cookies," meaning that they are automatically deleted at the end of a session.
  • You are always free to decline our cookies if your browser permits. However in this case, you may not be able to use certain features on the Website and you may be required to re-enter your password more frequently during a session.
  • Additionally, you may encounter "cookies" or other similar devices on certain pages of the Website that are placed by third parties. We do not control the use of cookies by third parties.
  • If you choose to buy from us on the Website, we collect information about your buying behaviour.
  • In case of transactions with us, we collect some additional information, such as a billing address, a credit / debit card number and a credit / debit card expiration date and/ or other payment instrument details and tracking information from cheques or money orders.
  • If you choose to leave feedback, we will collect that information you provide to us. We retain this information as necessary to resolve disputes, provide customer support and troubleshoot problems as permitted.
  • If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities or postings on the Website, we may collect such information into a file specific to you.
  • We collect personally identifiable information (email address, name, phone number, credit card / debit card / other payment instrument details, etc.) from you when you set up a free account with us. While you can browse some sections of our Website without being a registered member, certain activities (such as placing an order) do require registration. We do use your contact information to send you offers based on your previous orders and your interests.


To comply with the services that you request, we use personal information provided by you to us.

  • We use the personal information you provide to Mumuso on the website to market to you. In case of scenarios wherein you do not wish to be notified about it, we will provide you the ability to opt-out of such uses.
  • We use your personal information to resolve disputes; troubleshoot problems; help promote a safe service; collect money; measure consumer interest in our products and services, keep you informed about our online and offline offers, products, services, and updates; tailor your experience so that it is smooth and fuss free; detect and protect us against error, fraud and other criminal activity; enforce our terms and conditions; and as otherwise described to you at the time of collection.
  • With your due consent, we will also have access to your SMS, contacts in your directory, location and device information. We may, at any point of time, pertaining to the need of the hour, share this data with our affiliates. In light of any event wherein you do not wish to provide consent to the use of such data, we will stop collection of the aforementioned data but will continue to store the data and use it for internal purposes to further improve our services.
  • In our sustained efforts to continuously maintain and effectively improve our product and service offerings, we amass and analyse demographic and profile data about our users' activity on our Website.
  • We identify and use your IP address to help diagnose problems with our server, and to administer our Website. Your IP address is also used by us to help us identify you and gather broad demographic information.
  • We will occasionally ask you to complete optional online surveys. These surveys may ask you for contact information and demographic information (like pin code, age, or income level, etc). We use this data to customise your experience at our Website, providing you with content that we think you might be interested in and to display content as per your preferences.


  • We may share the personal information that you provide us with our other corporate entities and affiliates. These entities and affiliates may also market to you as a result of such sharing on our part, unless you explicitly opt-out of it.
  • We may disclose personal information to third parties. We acknowledge that such communication from our end may be required for us to provide you access to our Services, to comply with our legal obligations, to enforce our User Agreement, to facilitate our marketing and advertising activities, or to prevent, detect, mitigate, and investigate fraudulent or illegal activities related to our Services. We do not disclose/expose/reveal your personal information to third parties for their marketing and advertising purposes without acquiring your explicit consent.
  • We may disclose personal information if required to do so by law or in the good faith belief that such disclosure is reasonably necessary to respond to subpoenas, decrees, mandates, writs, court orders or other legal processes. We may disclose or divulge personal information to law enforcement offices, third party rights owners, or others in the good faith belief that such disclosure is reasonably necessary to: exact and enforce our Terms or Privacy Policy; respond to claims that an advertisement, posting or other content violates the rights of a third party; or protect the rights, property or personal safety of our users or the general public.
  • We and our affiliates will share / sell some or all of your personal information with another business entity should we (or our assets) plan to merge with, or be acquired by that business entity, or re-organization, amalgamation, restructuring of business. Should such a transaction occur in the unforeseen future, that other business entity in question (or the new combined entity) will be required to follow this privacy policy with respect to your personal information.   


  • Our Website links to other websites that may collect personally identifiable information about you. Mumuso is not responsible for the privacy practices or the content of those linked websites.


  • In order to safeguard the loss, misuse, and alteration of the information under our control, our Website has stringent security measures.
  • Whenever the need to change or access your account information arises from you end, we offer the use of a secure server. Once your information is in our possession we adhere to strict security guidelines, protecting it against unauthorized access.


We provide all our users with the opportunity to opt-out of receiving non-essential communications pertaining to marketing and promotions from us on behalf of our partners, and from us in general, after setting up an account.

If you want to remove your contact information from all lists and newsletters, please visit and click on unsubscribe.


We use third-party advertising companies to serve ads when you visit our Website. These companies may use information (not including your name, address, email address, or telephone number) about your visits to this and other websites in order to provide advertisements about goods and services they may deem of interest to you.


By using the Website and/ or by providing your information, you consent to the collection, accumulation, dissemination and use of the information you disclose on the Website in accordance with this Privacy Policy listed hereby.

You further acknowledge and agree that this Privacy Policy -

  • is clear and easily accessible and provides statements of the Company’s policies and practices with respect to Information that we shall collect, disseminate, store and use;
  • provides for the various types of personal or sensitive personal data of information to be collected;
  • provides for the purposes of collection and usage of the Information;
  • provides for disclosure of Information; and
  • provides for reasonable security practices and procedures.


Mumuso strives to safeguard you from any fraudulent activities and promises to provide full security and secrecy to your Personal Information. However, we urge you to be careful while sharing your Personal Information with any third party claiming to be related to the Company on separate emails/phone calls etc. The Company disclaims any and all liabilities towards any such claims that have arisen due to your own negligence or wilful misconduct and the Company takes no responsibility of the same.

If we decide to change our privacy policy, we will post those changes on the website so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.