Return, Refund & Exchange Policy
How can one return or exchange the product bought from the website?
Mumuso offers easy return and exchange policies. However, the company reserves the right to treat all sales as final and not subject to return, refund, exchange, or repair, except where the conditions below are met.
Returns are only accepted if the product is damaged or an incorrect product has been delivered.
To be eligible for a return:
- The return must be initiated within 48 hours of delivery.
- There must be a valid reason for the return request.
- The item must be unworn, unused, in its original packaging, with tags intact, and accompanied by a valid purchase invoice (physical or emailed).
- An uninterrupted unboxing video of the product is mandatory and must be submitted along with the return request via email or WhatsApp.
- All requests are reviewed and approved at Mumuso's discretion.
For defective products, Mumuso will offer an exchange, return, or refund once the issue is confirmed via photos, an unboxing video, and a written request, provided that:
- The product is returned in its original condition.
- The product includes its original receipt and packaging.
- The return is initiated within 48 hours of delivery.
Exceptions / Non-Returnable Items
Products marked "non-returnable" on the product page cannot be returned. Exceptions may be made for buyer's remorse cases such as an incorrect model, colour, or product delivered.
The following cannot be returned under any circumstances:
- Cosmetics, skincare, and personal care products
- Sale items
- Gift cards
Exchanges can only be initiated for a product similar to the one being returned. Requests for a different or unrelated product are subject to Mumuso's approval and may be declined at the company's discretion.
Is any proof required to process return, replacement, or exchange requests?
Yes — an uninterrupted, unedited unboxing video is mandatory for all damage, defect, wrong-item, or missing-item claims.
The video must be recorded in clear lighting, showing the sequential unwrapping of the package without any cuts, edits, or pauses. Claims submitted with edited or paused videos will not be accepted.
The unboxing video should clearly show the damaged, defective, wrong, or missing item, along with the packing slip visible outside the package.
Please email the video, photos, your Order ID, and relevant details within 48 hours of delivery.
Once your request is reviewed and approved by our team, we'll arrange a reverse pickup. The refund will be processed once we receive the product back, or once the RTO (return-to-origin) is completed.
Note: Used products are not eligible for return or exchange.
How can one get a refund?
Once your returned product is received in its original condition and packaging, along with the invoice, a refund will be initiated within 48 business hours.
- Card / Net Banking: Refunded to the original payment method within 48 business hours after receiving the returned product. It may take an additional 2–3 business days to reflect.
- Cash on Delivery: Refunded via bank transfer within 48 business hours after receiving the returned product and your bank details. It may take an additional 2–3 business days to reflect.
Products that have been tampered with or are missing price tags are not eligible for refund or exchange.
What happens if an order is cancelled?
If you cancel part or all of an order before it has shipped, the amount will be refunded. This typically takes 24–48 business hours to process.
Once an order has shipped, cancellations are the customer's responsibility, and Mumuso is not liable to refund the amount. In case an exception is made, shipping charges will be deducted from the refund.
If a prepaid order is not accepted or picked up by the customer without a valid reason, shipping charges will be deducted from the refund amount.
Need Help?
For return, exchange, or refund requests, reach out with clear photos of the defect and a written explanation.
Email: customercare@mumuso.co.in
Call / WhatsApp: +91 7044042233
