Return, Refund & Exchange Policy

Q) How can I return or exchange the product I bought from the website?

A) We have easy return/exchange policies. However, MUMUSO reserves the right to consider all sales made at any point as final sales which are not subject to return, refund, exchange, or repair.

In case of a defective product which shall be confirmed by us once we receive a proper explanation and pictures citing the problem, MUMUSO will be happy to determine an exchange or a return, provided that:

  • the defective product is returned in its original condition when the purchase was made;
  • the defective product is returned with its original receipt; and
  • the defective product is returned within 7 days after the item(s) are delivered.

Products marked as "non-returnable" on the product detail page cannot be returned. Products may not be eligible for return in some cases, including cases of buyer's remorse such as incorrect model or color of the product ordered or incorrect product ordered or item no more wanted.

A request for an exchange can be initiated only if the product you wish to return is similar to the product you wish to exchange. In case of any event wherein you may want an entirely different product, MUMUSO shall reserve the right to initiate any such exchange requests.

Q) Is any proof required to process the return/replacement/exchange requests?

A)  The unboxing video is mandatory as proof for damage and missing/lost-in-transit cases, so please record it in clear lighting. Please record an unboxing video when you receive a package from us.

 If you find some defects in your products, or if we send you a different product from your order, you can request a replacement or exchange. If one of many multiple orders is missing from the delivery, a claim can be made for the product undelivered.

However, in each case, a properly captured video of sequential unwrapping of the product is essential. In absence of that, the claim cannot be proceeded with. We shall also not accept a replacement/exchange/refund request if the video you have produced is edited or paused.

The unboxing video should show the damaged/defective/wrong/missing product or its parts, along with the packing slip existing outside of the package. Email us the unboxing video and pictures of the products with your Order ID number and related details, no more than 24 hours from the receipt date. Then, send us the product that you want to exchange to the address that you will receive in the email.  It is to be noted that used products cannot be returned or exchanged.


Q) How can I get a refund?

A) We have got you covered! Once we receive your returned product in its original packaging and condition with the invoice, a refund will be initiated to the original payment method (in case of pre-paid transactions) or to your bank account within 48 hours. Please note that products that have been purposely tampered with or products with missing price tags shall not be eligible for refund or exchange.

  • For payments done through credit/debit cards or net banking, the refund will be processed to the same account from which the payment was made within 48 business hours of us receiving the products back. It may take 2-3 additional business days for the amount to reflect in your account.
  • For cash on delivery transactions, we will initiate a bank transfer against the refund amount against the billing details shared by you. This process will be completed within 48 business hours of us receiving the products back and your bank details via email. It will take an additional 2-3 business days for the amount to reflect in your account.

For initiating a return or refund request, please write to us at customercare@mumuso.co.in. – Please note that we require proper pictures of the product showcasing the defect and a written explanation about the details of the defect when you initiate a return or refund request.

Q)What happens if I cancel my order?

A) If you want to cancel a part of your order or your entire order, the amount will be refunded to you only if the mentioned items have not been shipped. Post shipping, any cancellations whatsoever will be the sole responsibility of the customer and Mumuso shall not be liable to refund the amount.

In case of cancellation before shipment, we generally take 24-48 business hours to process the refund after getting a cancellation request.


 

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